If you have any queries not answered by the information below, please call us on 0450964889.
Dispatching of items
Freight and Handling
Postage costs are calculated according to the cubic weight (size) of the package. For fragile, over-sized items and parcels exceeding 74 kg in cubic weight, you need to contact the store for the calculation and payment of shipping costs prior to submitting your order. As the postage cost can vary greatly with the size of the parcel, for interstate customers, we also encourage you to contact us to help you achieve the lowest postage and handling fees prior to submitting your order online.
Return/Cancellation Policy
We take pride in ensuring our customers satisfaction by offering high quality products. It is your responsibility to notify us if you feel you have received the wrong product, or the product is faulty, damaged in transit, or not fit for its intended purpose. You have 7 days from receipt of your order to dispatch your return. Please email us at “info.santaslittlehelper@gmail.com to obtain authorization to return, and details of where to send your return. We will not accept unsolicited returns. We will refund the value of the goods, but not any freight, paperwork and handling charges (please note the total of these charges usually exceed the freight costs you have paid). Returns must be in original Delivery Fee condition, including packaging. Freight costs of returning goods will be your responsibility. We also recommend that returns be sent by registered insured parcel post, as we do not accept liability for any returned goods lost in transit. Further, we will not refund if you cancel an order after the goods have been dispatched and are still in transit. Or if for any reason you do not take delivery of the goods and they are returned to our store. Or if the goods arrive in a reasonable transit time, but miss a deadline you have set. In the event that you cancel your order after it has been picked and packed, but not dispatched, then we will refund your order amount less our handling costs
Delivery Time
In most cases we are able to dispatch your order, from our Melbourne warehouse, within 4 days after receipt of your order. If your order is delayed beyond this time, for any reason, we will email you. PLEASE NOTE: Items purchased in any of our Special Sales will not be dispatched within the normal 4 day period, due to the volume of orders we may be handling
Overseas We do not ship outside Australia.
Goods and Services Tax
Goods and Services Tax (GST) is applicable on all our products. All prices shown are in Australian dollars and include GST at 10%.
Pricing
Our aim is to offer you the lowest prices in Australia. However, as a result of various reasons beyond our control, we reserve the right to alter prices at any time without notice to you. When price changes do occur we will update our website immediately we become aware of such changes.
Discounts
From time to time we will advertise % off discounts. Such discounts are a reduction off the selling price of goods at the time. The discount does not apply to packing and freight charges. Further, these discounts cannot be used in conjunction with any other Specials that may apply at the time.
Availability of Goods
On occasion goods that are displayed on our website, and purchased by you, may not be available. Usually this is the result of timing differences or short supply from our overseas suppliers. If this occurs, we will email you and offer to despatch the balance of your order, plus a refund for the unsupplied goods.
PRIVACY POLICY
Santa’s little helper is committed to protecting all the information you provide to us. We abide by the Australian Privacy Act 1988.
All information collected through our online service (www.santaslittlehelper.online) will be kept strictly confidential and used solely for internal purposes and the benefit of you, the customer.
We agree not to sell, rent, share or release this information to any other individual, entity or third party, for any reason, except as required by law.
Santa’s little helper may email you information that we think may be of interest to you. However please advise us by email if you do not wish to receive this information and we will note this in our database
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